Cav: Saved by the Chef
I accompanied a friend to do a food tasting at Cav, the wine-themed restaurant in The Fort. It was one of the worst experiences of my life. Fortunately, Chef Mark Gfeller was there to save the day.
We went in the afternoon, when there were barely any people. You’d think that the staff would be more attentive then but, as I’ve discovered with a lot of restaurants (that don’t specialize in snacks), this is possibly the worst time to be dining out. Despite coordinating with the restaurant’s PR, my friend had a hard time confirming that yes, he did have a reservation.The service, even though there were no people, was horrible. There was only one bored waitress who couldn’t even be bothered to serve us water. To make things worse, Chef Mark came by and said that he hadn’t been informed of my friend’s arrival. He kindly implored us to reschedule the tasting because he wasn’t ready. My friend had no choice but to agree. We felt bad because we wasted an afternoon but Chef Mark was so nice about it, and it wasn’t his fault, really. We thought that since we had been by already, we would get better service from the staff when we returned.
We were wrong.
We were back again after a week. Same bored waitress, same lackluster service. In fact, she seemed annoyed that we were moseying in on her work time. She didn’t seem to have a problem serving the more tisoy and tisay customers that wondered in though. We were given food to try, one of each dish plus one glass of wine to be shared. The food wasn’t bad but the service had already left an awful taste in my mouth. It was hard to get dinner rolls, even harder to get a smile from the staff.
Again, Chef Mark wandered by, asking us how we were. He was very nice, so we just nodded and didn’t really say anything. He insisted that we return later that night because dining in the afternoon was boring, and that we should really see Cav during dinnertime, when the Chef was in his element.
How could we say no?
When we returned, we were met with a completely different experience. The place was crowded, you couldn’t get from the main door to the dining area without having to weave around someone. Yet the staff was alive, smiling and cordial to everyone. We were shown to our table by a nice young man who would, throughout the evening, make sure that all our needs were met. Even the food was different, and not because we were served different things. Food served in a lively restaurant by a cheerful staff tastes better. I looked around. We weren’t getting special service because we were now guests of the chef. We were getting the same service everyone else got. The night staff was simply better at their jobs. I found all my complaints about the afternoon melting away as dish after dish of sumptuous food was served.
I was all set to write my Cav experience off as horrible, untrained, snotty service not making up for the food, no matter how good or expensive, but I’m glad that Chef Mark turned what started out as a bad experience into a pretty neat one.
Prixe Fixe (not necessarily what’s above) goes for Php 1,800, for a wine pairing, add Php 1,300.
Cav
Lot 5, Quadrant 8
Bonifacio High Street
Fort Bonifacio Global City
(632) 856 1798





